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Date: 05/02/2024

Request for Quotation – Non-Consulting Services

Country: Republic of Lebanon
Name of Project: Lebanon Health Resilience Project
Contract Title: Services for Call Center
Loan No./Credit No./ Grant No.: IBRD 87710
RFB Reference No.: LB-MoPH-401817-NC-RFQ

Quotations must be delivered to the address below on or before February 28, 2024 @ 12:00 pm. Electronic Bidding will not be permitted. Late Quotations will be rejected.
The Ministry of Public Health now invites quotations from eligible Bidders for the procurement of services for a Call Center The operation of the call center would need to rely on the following six key principles:

Fairness and confidentiality. inquiries are treated confidentially, assessed impartially, and handled transparently.
Objectiveness and independence. Operates independently of all interested parties to guarantee fair, objective, and impartial treatment to each case.
Simplicity and accessibility. Procedures to access logs and seek action are simple enough that project beneficiaries can easily understand them.
Responsiveness and efficiency. Designed to be responsive to the needs of all inquiries.
Speed and proportionality. All inquiries, simple or complex, are addressed and resolved as quickly as possible.
Participatory and social inclusion. The call center is open to all.
Data privacy. Operates with the highest possible data privacy, security, and redundancy measures.

Bidding will be conducted through national competitive procurement using a Request for Quotation (RFQ) as specified in the World Bank’s “Procurement Regulations for IPF Borrowers” (“Procurement Regulations”) and is open to all eligible Bidders as defined in the Procurement Regulations.
Interested eligible Bidders may obtain further information from

Name: Project Management Unit

Email: Lhr.covid19@gmail.com

The bidding document in English may be obtained by interested Bidders upon the submission of a written request to the address below. The document will be sent by electronic mail.
Bids must be delivered to the address below on or before February 28, 2024, at 12:00 pm local time. Late Bids will be rejected.

The address (es) referred to above is:

Ministry of Public Health
LHRP Project Management Unit
Saad Rashed, Procurement Officer
+961 1 830 300 ext:798
Lhr.covid19@gmail.com
www.moph.gov.lb