Country: Republic of Lebanon Name of Project: Lebanon Health Resilience Project Contract Title: Services for Call Center Loan No./Credit No./ Grant No.: IBRD 87710 RFB Reference No.: LB-MoPH-401817-NC-RFQ
Quotations must be delivered to the address below on or before February 28, 2024 @ 12:00 pm. Electronic Bidding will not be permitted. Late Quotations will be rejected.
The Ministry of Public Health now invites quotations from eligible Bidders for the procurement of services for a Call Center The operation of the call center would need to rely on the following six key principles:
Fairness and confidentiality. inquiries are treated confidentially, assessed impartially, and handled transparently.
Objectiveness and independence. Operates independently of all interested parties to guarantee fair, objective, and impartial treatment to each case.
Simplicity and accessibility. Procedures to access logs and seek action are simple enough that project beneficiaries can easily understand them.
Responsiveness and efficiency. Designed to be responsive to the needs of all inquiries.
Speed and proportionality. All inquiries, simple or complex, are addressed and resolved as quickly as possible.
Participatory and social inclusion. The call center is open to all.
Data privacy. Operates with the highest possible data privacy, security, and redundancy measures.
Bidding will be conducted through national competitive procurement using a Request for Quotation (RFQ) as specified in the World Bank’s “Procurement Regulations for IPF Borrowers” (“Procurement Regulations”) and is open to all eligible Bidders as defined in the Procurement Regulations.
Interested eligible Bidders may obtain further information from