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التاريخ: 05/02/2024
المؤلف: وزارة الصحّة العامة
المصدر: وزارة الصحّة العامة
طلب عرض أسعار لخدمات مركز الاتصال
Request for Quotation – Non-Consulting Services
Country: Republic of Lebanon
Name of Project: Lebanon Health Resilience Project
Contract Title: Services for Call Center
Loan No./Credit No./ Grant No.: IBRD 87710
RFB Reference No.: LB-MoPH-401817-NC-RFQ
- Quotations must be delivered to the address below on or before February 28, 2024 @ 12:00 pm. Electronic Bidding will not be permitted. Late Quotations will be rejected.
- The Ministry of Public Health now invites quotations from eligible Bidders for the procurement of services for a Call Center The operation of the call center would need to rely on the following six key principles:
- Fairness and confidentiality. inquiries are treated confidentially, assessed impartially, and handled transparently.
- Objectiveness and independence. Operates independently of all interested parties to guarantee fair, objective, and impartial treatment to each case.
- Simplicity and accessibility. Procedures to access logs and seek action are simple enough that project beneficiaries can easily understand them.
- Responsiveness and efficiency. Designed to be responsive to the needs of all inquiries.
- Speed and proportionality. All inquiries, simple or complex, are addressed and resolved as quickly as possible.
- Participatory and social inclusion. The call center is open to all.
- Data privacy. Operates with the highest possible data privacy, security, and redundancy measures.
- Bidding will be conducted through national competitive procurement using a Request for Quotation (RFQ) as specified in the World Bank’s “Procurement Regulations for IPF Borrowers” (“Procurement Regulations”) and is open to all eligible Bidders as defined in the Procurement Regulations.
- Interested eligible Bidders may obtain further information from
Name: Project Management Unit
Email: Lhr.covid19@gmail.com
- The bidding document in English may be obtained by interested Bidders upon the submission of a written request to the address below. The document will be sent by electronic mail.
- Bids must be delivered to the address below on or before February 28, 2024, at 12:00 pm local time. Late Bids will be rejected.
The address (es) referred to above is:
Ministry of Public Health
LHRP Project Management Unit
Saad Rashed, Procurement Officer
+961 1 830 300 ext:798
Lhr.covid19@gmail.com
www.moph.gov.lb
LHRP Project Management Unit
Saad Rashed, Procurement Officer
+961 1 830 300 ext:798
Lhr.covid19@gmail.com
www.moph.gov.lb
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